Welcome to SurePay: Building Trust in Nigerian E-Commerce

Online shopping in Nigeria shouldn't feel like a gamble. Yet every day, thousands of buyers send money to strangers hoping their items arrive. Vendors ship goods on faith that cash-on-delivery payments will actually be collected. Riders complete deliveries only to face disputes about whether items were damaged in transit.

At SurePay, we're solving this trust problem with a simple principle: money moves only when everyone is protected. Our escrow system holds buyer funds until delivery is confirmed. Our rider verification process ensures every delivery person has been background-checked. Our photo documentation creates an immutable record of item condition at every handoff point.

The Cost of Broken Trust

The numbers tell the story. Industry data shows 40% of cash-on-delivery orders in Nigeria end in no-shows. Vendors lose money on failed deliveries. Buyers receive damaged goods with no recourse. Riders waste time on fraudulent orders. These aren't just statistics—they're real losses that make e-commerce unsustainable for small businesses.

SurePay changes this equation. When a buyer commits through our platform, their payment is secured in escrow before the vendor ships. When our verified rider picks up the item, they photograph it. When delivery happens, the buyer confirms and releases payment with their PIN. Everyone is protected. Everyone gets paid. Trust becomes the default, not the exception.